WORKSHOP DESCRIPTION

This workshop goes beyond training in customer service as we aim to re-energize and motivate staff to care for their clients rather than looking at their job as just the provision of a service. Participants would be given tools and skills needed to provide a consistent level of excellence in service to customers and clients. Instruction focuses on developing skills in the areas of personal and telephone etiquette, analysis of the communication process, solving customer problems, and developing customer loyalty through a programme of service excellence.

https://www.costaatt.edu.tt/course/customer-service">