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MINUTE TAKING FOR ADMINISTRATIVE PROFESSIONALS

 

The aim of this workshop is to help persons understand their roles in a meeting as the minute taker and also to gain technical skills required for meeting preparation and effective minute taking.  Focus will be placed on techniques for effective execution of meetings, listening skills, transcription shortcuts and structures and formats for use at various types of meetings.

$950.00  | 2nd – 3rd April 2020 | Chaguanas Campus | 9:00 AM – 3:30 PM

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MANAGEMENT SKILLS FOR ADMINISTRATIVE PROFESSIONALS

 

This 3-day workshop is designed to teach participants how to effectively manage changing responsibilities; communicate and negotiate with confidence; and apply management and leadership skills to achieve continuous improvement in their organisation.

$1,100.00 | 14th – 16th April 2020 | Chaguanas Campus | 9:00 AM – 3:30 PM

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CUSTOMER SERVICE

 

This  workshop goes beyond training in customer service as we aim to re-energize and motivate staff to care for their clients rather than looking at their job as just the provision of a service. Participants would be given tools and skills needed to provide a consistent level of excellence in service to customers and clients.  Instruction focuses on developing skills in the areas of personal and telephone etiquette, analysis of the communication process, solving customer problems, and developing customer loyalty through a programme of service excellence.

  • $750.00 | 20th – 21st April, 2020 | Tobago Campus | 9:00 AM – 3:30 PM
  • $750.00 | 23rd – 24th April, 2020 | Chaguanas Campus | 9:00 AM – 3:30 PM
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IMAGE, ETIQUETTE & PROTOCOL

 

This course is designed to improve the student’s personal image and to facilitate an understanding of the potential impact of appropriate etiquette and protocol in business and social settings. Students will examine a variety of topics such as greetings, introductions, correct forms of address, personal aesthetics and image management, effective verbal and non-verbal communication and the impact of cultural practice on perception.

  • $750.00 | 22nd – 23rd April, 2020 | Tobago Campus | 9:00 AM – 3:30 PM
  • $750.00 | 28th – 29th April 2020 | Chaguanas Campus | 9:00 AM – 3:30 PM
PRESENTATION

PRESENTATION SKILLS FOR ADMINISTRATIVE PROFESSIONALS

 

In this workshop, participants will explore the complex interactive process of communication.  This includes the theory, process and practice of public speaking and listening, along with the technique of understanding an audience. Individual communication styles will be developed as a vital part of fostering leadership qualities and enhanced interpersonal competencies. Participants will engage in debate, role-playing and problem solving activities, using everyday business/social situations, while managing anxiety and ‘stage-fright’’.

$950.00 | 6th – 7th May 2020 | Chaguanas Campus | 9:00 AM – 3:30 PM

FOR FURTHER INFORMATION:

Email: professionaled@costaatt.edu.tt

Call: (868) 625-5030 ext. 5217, 5313

Visit: COSTAATT Chaguanas Campus, Pierre Road Connector, Chaguanas